Results & Impact
The business results clients report, the leadership improvement stakeholders measure, and what the people around each leader observe.
Reported by clients and their teams
Business results
Alongside measurable improvement in their leadership goal, clients and their teams consistently report:
- Financial savings
- Fast-tracking key projects
- Furthering key strategies and initiatives
- Reduced employee turnover
- Promotions
- Stronger cross-functional relationships
- Increased trust
- Improved morale
- Success leading during times of crisis, including COVID
Coaching contributes to these results alongside the leader's own work and other factors.
of leaders have measurably improved leadership effectiveness.
Measured by stakeholders
Leadership effectiveness
The people who work with each leader rate how much the leader has improved in their goal area, so the result reflects what others observe, not the leader's or coach's opinion.
Observed by stakeholders
What the people around the leader see
Taken ownership of leadership role
"(Leader) has delegated and asked for other's opinions on a consistent basis. She trusts her employees and has confidence they will get the job done in an effective manner. She knows that even if she gives up control, her employees will still consult with her and keep her in the loop. She has displayed more confidence as a leader. She has really taken ownership of her position and doesn't doubt herself or her decision making. She builds the confidence of those she works with by trusting them."
Improved communication
"His responsiveness to my questions and suggestions has made me feel important and helped me increase my trust in him. He has always been good about communicating but I have noticed an increase in this over the last few months. At times in my career I've had supervisors who haven't communicated with me for weeks at a time. Having (Leader) respond to me quickly means a lot."
The RCS Leadership Impact Framework
Our framework builds on Marshall Goldsmith Stakeholder Centered Coaching and adds measurement of business impact. We pair stakeholder evidence with each leader's own documented examples of what they accomplished.
Manager, peers, direct reports, and others rate what changed
Measured in three areas
+ the leader's documented examples
- 01
Relationships & Well-Being
How working relationships, and the well-being of the people around the leader, changed.
- 02
Leadership Effectiveness
How effective the leader has become in the eyes of the people they work with most.
- 03
Work & Business Results
What changed in the work, the decisions, and the results the leader is responsible for.
What HR receives
Every engagement includes stakeholder measurement and an impact review for HR. We're now improving how leaders capture and present their examples, in a new format we call the Leadership Impact Review.
See what an impact review looks like.
In a first conversation, we'll walk you through a sample and talk about your talent priorities.